FAQs

• Frequently Asked Questions for Josidel Online Stores

Q1. How long will it take for my order to be shipped?
A: We strive to process and ship orders within 7- 25 business days from the date of purchase. However, actual shipping times may vary depending on the destination and product availability.

Q2. What are the available shipping methods?
A: We offer various shipping methods based on the destination and the nature of the product being shipped. During the checkout process, shipping is free

Q3. How much does shipping cost?
A: The shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the products in your order.

Q4. Do you ship internationally?
A: Yes, we offer international shipping to select destinations. However, please note that customs duties, taxes, or import fees may apply when shipping internationally. These charges are the sole responsibility of the recipient and are not included in our product price

Q5. Can I track my shipment?
A: Yes, whenever possible, we provide tracking information for shipments. You will receive an email with the tracking number and instructions on how to track your package. However, please note that some shipping methods may not offer tracking services.

Q6. What do I do if there is a problem with my delivered package?
A: Upon receiving your package, it is important to inspect it for any damage or discrepancies. If you notice any issues, please contact our Customer Service team within 3 business days of receiving the shipment.

Q7. What happens if my package is returned to you?
A: If our shipping partner attempts but fails to deliver your package due to reasons such as an incorrect address, unavailability, or refusal to accept the delivery, it may be returned to us. In such cases, shipping charges will be applicable if you need us to reship the package.

Q8. How can I contact your Customer Service team?
A: You can contact our Customer Service team at info@josidelonlinestores.com . They will be happy to assist you with any questions or concerns regarding the delivery of your order.

Q9. Can I change my shipping address after placing an order?
A: We can only change the shipping address if the order has not been shipped yet. Please contact our Customer Service team as soon as possible if you need to make any changes to your shipping address.

Q10. What is your return policy for products?
A: Our return policy may vary depending on the product category and specific circumstances. Please refer to our Returns and Refunds policy on our website or contact our Customer Service team for detailed information.Please note that these frequently asked questions and their answers are subject to change without prior notice. The most up-to-date information will be available on our website.